Computer Helpdesk Technician
Job Summary
We have an opening for a Technical Support Specialist to join our Technology team as a member of IT Services! Ideal candidates must be able to work in a team setting in a fast paced environment and assume broad job scope responsibilities.
Duties and Responsibilities
Corporate and Branch Desktop Support - Tier I/II
Answer the IT technical support line
Resolve end user issues
PC setup/configuration
Coordinate procurement of new equipment
PC/hardware troubleshooting
Software license maintenance
Security administration
Write and update support documentation/procedures.
Telephony support
IT services group responsibilities
·Windows 2000, Active Directory, Exchange 2000 Server
·Router experience, Firewall configuration, VPN, TCP/IP
·Intel LANdesk and Unix/Linux experience a plus
·Excellent communication and interpersonal skills
·The ability and desire to learn new technologies
·Disaster recovery planning
·Distribution of new technologies
Knowledge, Skills, and Abilities
• Knowledge of commonly used concepts, practices, and procedures
within the particular field.
• Ability to follow instructions and pre-established guidelines
to perform the functions of the job.
• General knowledge of electronics.
• Ability to meet deadlines and quotas as established.
• Ability to establish priorities, work independently, and proceed
with objectives without supervision.
• Ability to handle and resolve recurring problems.
Credentials and Experience
• Ideal candidate will have an A+ certification. (Not Required)
• Related experience or equivalent combination of education and
experience preferred.
Special Requirements
Willing to work overtime, holidays, and weekends as requested by Supervisor.
or
E-Mail your resume and Salary History to mobile@cupcs.com
